Home-based in Portland, Oregon but I will go anywhere, any time, to design
and build your HP Openview, BMC Patrol, IBM Tivoli, CA Computer Associates
Unicenter, Micromuse, Microsoft MOM, SunNet Manager, Optivity, etc. Network
Operations Center (NOC). And I don't just install and configure these
monitoring software products.... I build comprehensive, proactive,
enterprise monitoring environments and Network Operations Centers (NOC)!
There are lots of so-called "NOC Consultants" out there who will sell and
install Vendor monitoring software. Don't be fooled even if they have a
flashy web site and "offices" all over the world. Their claims of
building NOCs since 1992
will be highly overstated to say the least. Most of these outfits are just
a couple of guys in Bangalore somewhere. And most of them didn't know what
a flush toilet was in 1992 much less how to build a NOC!
But first... Now that you've found me, why not
bookmark this page or e-mail me
right away! The solution to your network monitoring and NOC design
problems is now within easy reach. You just have to take the first step and
I have over 40 years of computer, networking, electronics and broadcast radio
experience with extensive exposure to customers in field engineering
and IT environments. My solid, proven project management background
as well as headcount and P&L management experience has taken me around
the globe to resolve technical problems and customer issues.
My most recent work has been in a network and systems engineering capacity,
designing, implementing and managing Remote Management Systems and
Network Operations Centers (NOC). I have over 25 years of experience
managing UNIX servers (Sun Solaris, Linux, IBM AIX, HP-UX, etc.) and
networking infrastructure in a high availability, production
I was born with a soldering iron in my hand.....
My systems support experience pre-dates the creation of the full screen editor,
Microsoft Corporation, Windows and DOS, even the invention of the
microprocessor..... and the disk drive, just to name a few.
My UNIX experience pre-dates the creation of Sun Microsystems.
My networking experience predates the founding of Cisco Systems, the
creation of the DARPA Internet, web
browsers, DNS, bridges, routers, ethernet, the 1200 baud modem and most of
the common capabilities that we take for granted today.
Background includes very heavy LAN WAN network engineering experience.
Extensive project and people management experience. Software
QA background. Strong systems installation, integration, troubleshooting
and support background in an IT and Field Engineering environment. Very
strong network security background includes security audits,
defining "best practices", IDS systems, firewalls and
dealing with denial of service (DoS), hack attempts, brute
force attacks and so on. Experienced Network Operations Center (NOC)
Architect using BMC Patrol, HP Openview Operations and NNM, IBM Tivoli and
other high end monitoring software products.
Created the concept of the
Monitoring Service Provider
(MSP) and the business
model of outsourced IT service availability monitoring utilizing a cost center NOC that I designed and turned into a highly profitable revenue center.
Heavily traveled worldwide, providing Level 4 (Last Resort) PDP-11 and
VAX VMS system support to area specialists, technical support engineers
and distributor technical agents. Lived abroad for lengthy
periods while performing these support duties.
Built field service, technical support, SQA, systems test, operations
and customer technical training organizations 'from the ground up'
at two companies.
Designed, planned, installed and supported several large LAN WAN
Designed and implemented some of the early SNMP remote management
systems used on the West Coast. Attained Developer Architect level
skills with SunNet Manager, Sun Solstice Enterprise Manager, IBM Tivoli
Netview for RS6000, Bay Networks Optivity, HP
Openview Operations, Openview NNM Network Node Manager, Network General
Distributed Sniffers, Network General SLM, Microsoft MOM and
SMS and more. Designed, implemented and managed many
carrier enterprise class 7x24x365 Remote management facilities and Network
Operations Centers in high performance SLA environments.
Managed and implemented a 250 VAX VMS 11/750 servers in a DECnet/X.25
environment roll-out at Schlumberger, Paris, France. Inter-continental
systems networking was virtually unheard of at the time (1981)
Managed the conversion of DEC PDP-11 based PCB, VLSI, 2D/3D and CNC
CAD/CAM applications to a VAX VMS platform. Handled the project from
design inception to post production ( 2 1/2 years).
Developed, prototyped and implemented
remote diagnostic troubleshooting capabilities
for VAX VMS customers (including satisfying security issues for DOD, DOE,
etc.) in the late 1970's, before the technology was proven or popular.
Established a Compugraphic Canada field service presence, setting up
local offices, hiring staff, implementing training, managing inventory and
setting up customs procedures.
Established spare parts inventory management, testing, repair and
defective returns procedures for Applicon's Mexico City, Paris and
Developed, documented and administered many technical and highly advanced
(train the trainer) hardware,
software, operating system, networking and applications training courses.