Professionally staffed


Computer Server Monitoring

Computer Server, Applications and Computer Network Monitoring

- OR Build your own NOC -

Expert, Professional NOC designs and implementations

Have a look at our network security white papers

Not all MSP companies provide the same service.  Many computer monitoring "MSP" services have little more than a computer performing ping and port checks and when something fails to respond in time, you get a page or e-mail.  You don't have to get many 3 AM false outage pages before you understand the lack of value in this approach.  With Vigilance®,  we use agent based technology that runs on your equipment and sends back health and well being messages that are viewed and assessed by actual Systems Administrator class NOC Techs in our Professionally Staffed 7x24x365 NOC.  We are not a 7x24x365 ping/port check "MSP".  Unlike the other guys, we (real people) proactively monitor your equipment and investigate all "suspicious" circumstances with the aim of resolving issues before they turn into outages.  And even when we do need to call about a problem, you'll benefit because the situation will be fully investigated and isolated before we call.  We call (and track down, if necessary) the correct source of solution only for verified problems you are having.

But, if all you want is a page when something goes down, we can do that too.  $120 per Month per server and you control all of the thresholds through a web accessible control panel which helps keep the false outage pages down to a minimum.  You even get SLA reports!  And if you decide later on that you want a fully monitored solution, it's an easy upgrade for just a $130 per month increase.

We offer an array of services that will provide as much or as little monitoring coverage as you need.  The low end is "hardware health monitoring".  Next is "Operating System health monitoring" followed by "Applications health monitoring" and finally "Service Availability" or "Enterprise" monitoring.  These products build on one another.  For example, if you need OS health monitoring, hardware health monitoring comes with it.

We also offer an array of choices as far as what happens when a fault is detected.  We can send you a page or an e-mail.  We can take steps to validate that the problem is real and then call you (or your repair vendor) to take action.  Or, we can confirm that the failure is real and then correct it right from our Professionally Staffed 7x24x365 NOC.  We can do as much or as little as you want.  It's up to you!  And prices start at just $8 per day, per server!

Pricing Menu

We are extremely flexible about our monitoring options.  Every Client needs a custom solution and providing those is what we do.  Use the prices listed here as a guideline.  But please allow us to listen to you, find out what you really need and then quote you a unique solution that meets your specific needs.

Computer Server Hardware Health Monitoring:  Perform outbound SNMP, perfmon, rstatd, ssh and/or intelligent agent health monitoring.  Receive and process asynchronous SNMP traps and messages from your servers and infrastructure equipment.  An excellent basic health choice for switches, routers, Compaq Insight Manager, Web Servers, Exchange Servers, UNIX servers and similar equipment.  Web accessible customer access to make minor monitoring changes (increase/decrease thresholds, etc) and to obtain performance and SLA reports.  $250 per Month per device if monitored by our NOC.  $120 per month unmonitored.  One time $100 activation fee per device.  That's $8 per day!

Computer Operating System Health Monitoring:  Receive and process messages issued by intelligent agents running on your server.  We support Sun Solaris, IBM AIX, Microsoft NT/W2K, HP-UX, Linux, Novell Netware, DEC Tru64 and AS400.  We can (but do not currently) support MVS.  This product choice includes hardware health monitoring. $350 per Month per device.  One time $1,200 activation fee (to cover our agent purchase costs).  That's $11 per day!  Note: rates may be higher for "big" servers or those running multiple CPUs.  This is a professionally monitored service with real Systems Administrators watching after your equipment 7x24x365.

Basic Computer Server Application Health: Receive and process messages issued by intelligent agents running on your server.  Check, stop or restart services, reboot, etc. (if possible), per customer instructions.  We support Microsoft IIS, NT SQL, Oracle, Microsoft Exchange, DNS, Sendmail, Apache and more.  This product choice includes hardware and OS health monitoring. $450 (and up, depending on the application) per Month per device.  One time $1,200 activation fee (to cover our agent purchase costs) per server.  That's $15 per day per server!

Advanced Computer Custom Application Health:  For a modest development or procurement fee, we can create or purchase knowledge modules, smart plug-ins and templates that dramatically increase the level of coverage offered by the basic monitoring tools that are provided by our vendor.  $150 per hour billed in 15 minute increments development fee.  Pass through pricing for channel partner software that we would need to purchase.  No additional charge for monitoring once the templates/SPIs have been created/installed.

Web Site Health: Verifies that your web site is returning pages and that various transaction capabilities are operating properly.  Customer receives a password protected, web accessible reporting tool that provides lots of performance detail about their web server. This is an entry level product that does not include professionally staffed 7x24x365 NOC monitoring.  $50 per Month per web server.  One time $100 activation fee.

Computer Server Security Health:  Monitors for denial of service (DoS), port scans, brute force attacks and similar security breach attempts.  Depending on your desires, we can immediately crush an attack remotely.  We will also periodically scan your device for potential vulnerabilities (with your permission) and report the results to you.  Requires OS health monitoring to implement in most cases.  $100 per Month additional per server.  No activation fees

Computer Network Enterprise Health Monitoring: ***BEST VALUE*** Professionally staffed, 7x24x365 monitoring of the hardware, OS and basic application environment health of your servers and switch/routing infrastructure in an enterprise context.  Allows you to add and subtract equipment at will without incurring additional charges.  All monitored equipment must be in the same site, data center or campus to qualify at the enterprise rate.  $5,000 per Month for up to 15 pieces of equipment.  One time $1,000 activation fee per monitored server (covers our costs to purchase agent software) plus a one time $1,000 setup fee per location.  Additional cost (by quote, depending on your needs) for monitoring specific applications running in your enterprise.  Sold in 15 unit increments.  That's $11 per device per day for professionally staffed, 7x24x365 proactive monitoring!!

SECURITY:  Strong encryption VPN via a Cisco PIX firewall tunnel to our monitoring server:  Available

Click HERE for more information about our security features.

VALUE PROPOSITION NOTE: Enterprise monitoring billing starts at a reduced (50%) rate until we mutually agree that our monitoring is a value proposition for you.  This usually takes about 30 days and involves baselining your network and learning about each of your servers unique "personalities" and failure modes.  We also use this time to learn how your equipment and applications interact and to shake down our fault reporting procedures when failures occur.

IMPORTANT NOTE!!!!!  The prices on this page are "wholesale" prices.  We will make our services available to "retail", end user customers for a limited time and we will honor those prices at contract renewal time out into the foreseeable future.  However, it is our intent to sell our services primarily through resellers so once we have a reseller channel established, our retail prices will likely double from the costs listed here.  Early adopters can save themselves a heap of money by signing up early.  In 6 to 9 months customers can expect to pay $10,000 for the enterprise monitoring service that we are currently offering for $5k per month.

Computer Server Availability Monitoring Service

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Last modified on February 8, 2003
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