Not all MSP companies provide the same service.
Many computer monitoring "MSP" services have little more than a computer performing ping
and port checks and when something fails to respond in time, you get a page or
e-mail. You don't have to get many 3 AM false outage pages before you
understand the lack of value in this approach. With Vigilance®,
we use agent based technology that runs on your equipment and sends back health
and well being messages that are viewed and assessed by actual Systems
Administrator class NOC Techs in our Professionally Staffed 7x24x365 NOC.
We are not a 7x24x365 ping/port check "MSP". Unlike the other
guys, we (real people) proactively monitor your equipment
and investigate all "suspicious" circumstances with the aim of
resolving issues before they turn into outages. And even when we do need
to call about a problem, you'll benefit because the situation will be fully
investigated and isolated before we call. We call (and track down, if
necessary) the correct source of
solution only for verified problems you are having.
But, if all you want is a page when something goes
down, we can do that too. $120 per Month per server and you control all of the
thresholds through a web accessible control panel which helps keep the false
outage pages down to a minimum. You even get SLA reports! And if you
decide later on that you want a fully monitored solution, it's an easy upgrade
for just a $130 per month increase.
We offer an array of services that will provide as
much or as little monitoring coverage as you need. The low end is
"hardware health monitoring". Next is "Operating System
health monitoring" followed by "Applications health
monitoring" and finally "Service Availability" or
"Enterprise" monitoring. These products build on one another. For example,
if you need OS health monitoring, hardware health monitoring comes with it.
We also offer an array of choices as far as what
happens when a fault is detected. We can send you a page or an
e-mail. We can take steps to validate that the problem is real and then
call you (or your repair vendor) to take action. Or, we can confirm that
the failure is real and then correct it right from our Professionally Staffed
7x24x365 NOC. We can do as
much or as little as you want. It's up to you! And prices start at
just $8 per day, per server!
We are extremely flexible about our monitoring
options. Every Client needs a custom solution and providing those is what
we do. Use the prices listed here as a guideline. But please allow
us to listen to you, find out what you really need and then quote you a
unique solution that meets your specific needs.
Computer Server Hardware Health Monitoring: Perform outbound SNMP,
perfmon, rstatd, ssh and/or intelligent agent health monitoring. Receive and process
traps and messages from your servers and infrastructure equipment. An excellent
basic health choice for switches, routers, Compaq Insight Manager, Web Servers,
Exchange Servers, UNIX servers and similar equipment.
Web accessible customer access to make minor monitoring changes
(increase/decrease thresholds, etc) and to obtain performance and SLA
reports. $250 per Month per device if monitored by our NOC. $120 per
month unmonitored. One time $100
activation fee per device. That's $8 per day!
Computer Operating System Health Monitoring: Receive and process messages
issued by intelligent agents running on your server. We support Sun
Solaris, IBM AIX, Microsoft NT/W2K, HP-UX, Linux, Novell Netware, DEC Tru64 and
AS400. We can (but do not currently) support MVS. This product choice includes hardware health monitoring.
Month per device. One time $1,200 activation fee (to cover our agent
purchase costs). That's $11 per
day! Note: rates may be
higher for "big" servers or those running multiple CPUs. This
is a professionally monitored service with real Systems Administrators watching
after your equipment 7x24x365.
Basic Computer Server Application Health: Receive and process
messages issued by intelligent agents running on your server. Check, stop or
restart services, reboot, etc. (if possible), per customer instructions. We
support Microsoft IIS, NT SQL, Oracle, Microsoft Exchange, DNS, Sendmail, Apache
and more. This product choice includes hardware and OS health monitoring.
$450 (and up, depending on the application) per Month per device. One time
$1,200 activation fee (to cover our agent purchase costs) per server. That's $15 per day per server!
Advanced Computer Custom Application Health: For a
modest development or procurement fee, we can create or purchase knowledge
modules, smart plug-ins
and templates that dramatically increase the
level of coverage offered by the basic monitoring tools that are provided by our
vendor. $150 per hour billed in 15 minute increments development fee.
Pass through pricing for channel partner software that we would need to purchase.
No additional charge for
monitoring once the templates/SPIs have been created/installed.
Web Site Health: Verifies that your web site is
returning pages and that various transaction capabilities are operating
properly. Customer receives a password protected, web accessible reporting
tool that provides lots of performance detail about their web server. This is an
entry level product that does not include professionally staffed 7x24x365 NOC monitoring. $50 per
Month per web server. One time $100 activation fee.
Computer Server Security Health: Monitors for denial of
service (DoS), port scans, brute force attacks and similar security breach
attempts. Depending on your desires, we can immediately crush an attack
remotely. We will also periodically scan your device for potential
vulnerabilities (with your permission) and report the results to you. Requires OS health monitoring
to implement in most cases. $100
per Month additional per server. No activation fees
Computer Network Enterprise Health Monitoring:***BEST
VALUE*** Professionally staffed, 7x24x365 monitoring of the
hardware, OS and basic application environment health
of your servers and switch/routing infrastructure in an enterprise
context. Allows you to add and subtract equipment at will without
incurring additional charges. All monitored equipment must be in the same
site, data center or campus to qualify at the enterprise rate. $5,000 per Month for up to
15 pieces of
equipment. One time $1,000 activation fee per monitored server
(covers our costs to purchase agent software) plus a one time $1,000 setup fee
per location. Additional cost (by
quote, depending on your needs) for monitoring specific applications running in
your enterprise. Sold in 15 unit increments. That's $11 per
device per day for professionally staffed, 7x24x365 proactive monitoring!!
Strong encryption VPN via a Cisco PIX firewall tunnel to our monitoring
Click HERE for more information about our security
VALUE PROPOSITION NOTE: Enterprise monitoring billing starts at a reduced (50%) rate
until we mutually agree that our monitoring is a value proposition for
you. This usually takes about 30 days and involves baselining your network
and learning about each of your servers unique "personalities" and
failure modes. We also use this time to learn how your equipment and
applications interact and to shake down our fault reporting procedures when
IMPORTANT NOTE!!!!! The prices on this page
are "wholesale" prices. We will make our services available to
"retail", end user customers for a limited time and we will honor
those prices at contract renewal time out into the foreseeable future.
However, it is our intent to sell our services primarily through resellers so
once we have a reseller channel established, our retail prices will likely
double from the costs listed here. Early adopters can save themselves a
heap of money by signing up early. In 6 to 9 months customers can expect
to pay $10,000 for the enterprise monitoring service that we are currently
offering for $5k per month.